We want you to be completely satisfied with your purchase from KUP Coffee Roasters. If you are not satisfied with your purchase, we offer the following exchange and return policy:

3.1. Returns: You may return unused, unopened items within 30 days of delivery for a full refund. We will refund the purchase price, excluding shipping costs, using the original payment method.

3.2. Exchanges: If you receive a defective or damaged item, please contact us immediately. We will replace the item or issue a refund, depending on your preference. If approved you should receive your exchange item within 5-7 working days.

3.3. Return Process: To initiate a return or exchange, please contact our customer service team with your order number and details of the product you wish to return or exchange.

3.4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3.5. 2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved you should receive your payback within 5-7 working days.

3.6. Contact Us: If you have any questions about our exchange and return policy, please contact us at [91767 27000 or Email us at sip.world].